My pregnant daughter went online and began the rental process for her birthday present, a bed, on Saturday October 15th. She completed the lease agreement and was told she would receive her bed on Monday October 17th, all that was required was a deposit that she was happy to pay. She received a phone call on Tuesday October 18th, after the deposit was received by Aaron's, from an employee named Tiffany who rudely demanded paycheck stubs prior to delivering the merchandise that was guaranteed to arrive a day earlier. This associate was so rude that my pregnant daughter was hysterically crying when I came home. In order to understand the situation better, my son-in-law called the store and was told, "She's not getting a bed cause you don't have a job". How Tiffany came to this conclusion is beyond me, they are both employed and capable of presenting as many paycheck stubs as they need. We then called customer service and filed a complaint and was told that the representative filed a separate complaint after calling the associate and witnessing her attitude firsthand. The phone call my daughter received shortly after that was truly outrageous. Someone claiming to be a deputy with the Waynesboro police department wanted to inform my daughter that Tiffany filed a complaint for harassment! Thinking that there had to be some kind of mistake, I called the number back and lo and behold I hear, "Thank you for calling Aaron's of Waynesboro, this is Jerry". On top of receiving the worst customer service I've ever witnessed, an Aaron's associate impersonated a police officer! Do not do business with this company! My daughter is still waiting on her birthday present, a comfortable bed for a pregnant woman to sleep in, and about to have a nervous breakdown because of the whole ordeal...
Great customer service!! We purchased a TV...very satisfied,thanx!!
I would give zero stars if I could. Just had a fridge delivered not even 2 days ago and it's not cooling. My food is spoiling and yet, when I call, I am told that deliveries come before service (the delivery guy will come look at it before 6pm and I called as soon as they were open), that I should just put my food in a cooler with ice (umm, my ice is water! and I don't own a cooler that big!) and then get hung up on. I would advise you to not use this company as they don't know what customer service is.
I will never do business with them EVER AGAIN!!!!!!
Awesome experience! Yall come see me!
Aaron S is a US Furniture Store based in Barnwell, South Carolina. Aaron S is located at 11553 Dunbarton Blvd Ste F, Barnwell, SC 29812, USA.
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